Privacy Policy

Introduction

Rise Above Poverty ("we," "our," or "us") operates the website riseabovepoverty.social and mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Platform.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide when you:

Register for an account
Make a donation
Create a fundraising campaign
Subscribe to our newsletter
Contact us for support

This may include:

Full name
Email address
Phone number
Mailing address
PAN number (for tax receipts)
Payment information (processed through Razorpay)
Profile photo (optional)

2. Campaign Information

If you create a campaign, we collect:

Campaign details and description
Supporting documents (medical reports, bills, etc.)
Photographs and videos
Bank account details for fund disbursement
Identity verification documents

3. Automatically Collected Information

IP address
Browser type and version
Device information
Operating system
Pages viewed and time spent
Referring website
Location data (with your permission)

How We Use Your Information

We use your information for the following purposes:

Process Transactions

To process donations, generate receipts, and disburse funds to verified beneficiaries

Verify Campaigns

To verify the authenticity of fundraising campaigns and beneficiaries

Communication

To send updates, receipts, impact reports, and respond to inquiries

Platform Improvement

To analyze usage patterns and improve our services

Fraud Prevention

To detect, prevent, and address fraud and security issues

Legal Compliance

To comply with legal obligations, including tax reporting and anti-money laundering requirements

Information Sharing and Disclosure

We may share your information in the following circumstances:

1. With Your Consent

When you donate, your name and donation amount may be displayed publicly on the campaign page unless you choose to donate anonymously.

2. Service Providers

We share information with trusted third-party service providers:

Razorpay: Payment processing (subject to Razorpay's privacy policy)
Email Service Providers: For sending notifications and updates
Cloud Storage: For secure data storage
Analytics Providers: For usage analysis and improvement

3. Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Important: We never sell your personal information to third parties for marketing purposes.

Payment Information and Security

All payment transactions on our Platform are processed through Razorpay, a PCI DSS Level 1 certified payment gateway. We do not store your complete credit/debit card information on our servers.

How Razorpay Handles Your Payment Data:

All payment data is encrypted using industry-standard SSL/TLS protocols
Card details are tokenized and never stored in plain text
Razorpay complies with RBI guidelines and international security standards
Two-factor authentication is used for added security

For more information about how Razorpay handles your payment information, please refer to Razorpay's Privacy Policy.

Security Measures We Implement:

256-bit SSL encryption for all data transmission
Regular security audits and penetration testing
Secure data centers with physical security measures
Employee access controls and confidentiality agreements
Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files stored on your device.

Types of Cookies We Use:

Essential Cookies

Required for the Platform to function properly. These cannot be disabled.

Functional Cookies

Remember your preferences and settings to enhance your experience.

Analytics Cookies

Help us understand how visitors use our Platform so we can improve it.

Marketing Cookies

Used to track visitors across websites to display relevant advertisements.

Managing Cookies:

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. Please refer to your browser's help section for instructions.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you

Right to Correct

Request correction of inaccurate or incomplete information

Right to Delete

Request deletion of your personal information (subject to legal requirements)

Right to Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing of your personal information for certain purposes

Right to Withdraw Consent

Withdraw your consent for data processing at any time

How to Exercise Your Rights:

To exercise any of these rights, please contact us at privacy@riseabovepoverty.org or use our contact form.

We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account Information: Retained until you request account deletion
Transaction Records: Retained for 7 years as per legal requirements
Tax Documents: Retained for 7 years as per Income Tax Act
Campaign Information: Retained for transparency and legal compliance purposes
Analytics Data: Aggregated and anonymized after 24 months
Support Communications: Retained for 3 years for quality assurance

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@riseabovepoverty.org.

If we discover that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting a prominent notice on our Platform
Sending you an email notification (if you have provided your email)
Updating the "Last Updated" date at the top of this policy

Your continued use of our Platform after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

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